Strengthening our partnership with seamless collaboration

We cherish your partnership and aim to make every interaction count. For suppliers of non-palm goods and services, we’re here to support you with the tools and resources you need for a smooth procurement process.

Coupa: Our official procurement portal

We use Coupa as the official portal for all non-palm procurement processes. This system is built to improve efficiency and bring greater transparency to the way we work together.

With Coupa, suppliers benefit from:

  • A centralised hub for all procurement activities
  • Streamlined tender invitations
  • Clearer visibility of transactions, communications, and order management

Coupa helps us address issues more quickly and strengthens our partnership with you.

Procurement Central Menu

Essential Links for Suppliers:

Coupa Icon
Coupa

e-Procurement system
Manage your profile, quotations, contracts, and order fulfilment. Collaborate with us throughout the entire procurement process.
Go to Coupa

sourcing helpdesk icon
Sourcing Helpdesk

Get assistance with Coupa, sourcing, contracts, purchase orders, and onboarding.
Get assistance

invoicing helpdesk icon
Invoicing Helpdesk

Get support on invoice and payment status, or bank account changes.
Get support

hotline icon
Integrity Hotline

Report unethical behaviour or policy violations in procurement. Your identity will remain confidential.
Tell us

Procurement Central Menu

Essential Links for Suppliers:

No Links Description
1 Coupa (e-Procurement system) Manage your profile, quotations, contracts, and order fulfilment. Collaborate with us throughout the entire procurement process.
2 Sourcing Helpdesk Get assistance with Coupa, sourcing, contracts, purchase orders, and onboarding.
3 Invoicing Helpdesk Get support on invoice and payment status, or bank account changes.
4 Integrity Hotline Report unethical behaviour or policy violations in procurement. Your identity will remain confidential.

Available documents for download

Document Title Links
Supplier Onboarding pdf_download
Example of the new e-PO layout pdf_download
8 key points during supplier's invoice submission pdf_download
Invoicing Procedures and Requirements – Vendor Non Project pdf_download
Invoicing Procedures and Requirements – Vendor Project pdf_download
Bonded Area Taxation Procedures and Requirements (Indonesia only) pdf_download
Goods and Services Delivery Procedures and Regulations (including safety rules) for Downstream Refineries pdf_download